Solana Cleaner Support: Troubleshooting Guide

Why this happens:

Our SOL burner only shows tokens that are safe to burn. Some tokens are automatically protected.

Solutions:

1. Check token balance: Only tokens with a positive balance appear in the burner.
2. Protected tokens: High-value tokens like USDC, USDT, or wSOL are hidden by default for your safety.
3. Token-2022 compatibility: Some newer tokens require special handling. Our advanced SOL burner supports most Token-2022 standards.
4. Refresh your wallet: Click "Re-scan Wallet" to update the token list.
5. Check wallet connection: Ensure you're connected to the correct wallet containing the tokens.

Common causes:

• Insufficient SOL for transaction fees
• Token has burn restrictions
• Network congestion
• Token is not a standard SPL token

Step-by-step solutions:

1. Check SOL balance: You need at least 0.000005 SOL per transaction. Maintain 0.001 SOL for multiple burns.
2. Verify token compatibility: Our SOL burner supports standard SPL and most Token-2022 tokens. Some tokens with special features (like transfer hooks) may not be burnable.
3. Try single token burns: Burn one token at a time to identify if a specific token is causing issues.
4. Check for freeze authority: Some tokens have a freeze authority that prevents burning. These are automatically excluded.
5. Wait and retry: During network congestion, wait 5-10 minutes and try again.

Why tokens are protected:

We automatically protect tokens that:

• Are widely used stablecoins (USDC, USDT, etc.)
• Have significant monetary value
• Are part of the Solana native ecosystem (SOL, wSOL)
• Have special transfer restrictions

How to burn protected tokens:

1. Click the "Show Protected Tokens" option in the burner settings.
2. Carefully review the list - these tokens are protected for a reason.
3. If you're certain, select the token and confirm the burn.
4. For extra safety, burn a small test amount first.

Why this happens:

Even with zero token balance, accounts may have:

• Withheld transfer fees (common with Token-2022)
• Confidential transfers that need clearing
• Active delegation that must be revoked
• Dust amounts (fractional tokens)

Solutions:

1. Wait for automatic handling: Our advanced scanner automatically detects and handles most Token-2022 fee issues. Give it 30 seconds.
2. Check for delegation: If the account is delegated to a stake pool, revoke the delegation first in your wallet.
3. Use the SOL burner first: For accounts with dust amounts, burn the remaining tokens first, then reclaim the SOL.
4. Try manual refresh: Click "Re-scan Wallet" to update the account status.
5. Check Solana Explorer: Verify the account truly has zero balance on Solana Explorer.

Why this happens:

This message appears when:

• All your token accounts have balances
• All empty accounts have already been closed
• You're looking at the wrong wallet

Solutions:

1. Check for non-empty accounts: Use the SOL burner to remove tokens from accounts with small balances.
2. Verify wallet connection: Ensure you're connected to the wallet you want to clean.
3. Look for hidden accounts: Some wallets create temporary accounts. Our deep scan finds these.
4. Check recent activity: If you recently closed accounts, they may already be processed.
5. Try a different RPC: Some RPC endpoints may not show all accounts. Our system uses multiple endpoints for reliability.

Why this happens:

You need SOL for transaction fees before you can reclaim the rent deposit.

Solutions:

1. Check your SOL balance: Maintain at least 0.001 SOL in your wallet for fees.
2. Understand the costs: Each account closure costs ~0.000005 SOL in network fees.
3. Close in batches: Select 10-20 accounts at a time to manage fees.
4. Calculate your savings: Each reclaimed account gives you ~0.002 SOL, which covers 400x the transaction fee!
5. Get more SOL: If you're completely out, you'll need to acquire some from an exchange first.

Common causes:

• Wallet extension not installed or unlocked
• Browser cache/cookies interfering
• Ad blockers or privacy extensions
• Outdated wallet or browser

Step-by-step solutions:

1. Verify wallet installation: Ensure Phantom or Solflare is installed and unlocked in your browser.
2. Refresh the page: Sometimes a simple refresh fixes connection issues.
3. Check network settings: Make sure your wallet is set to Mainnet-beta (not Devnet or Testnet).
4. Clear browser cache: Go to your browser settings and clear cache/cookies, then try again.
5. Disable extensions: Temporarily disable ad blockers (uBlock, AdBlock) and privacy extensions.
6. Try a different browser: Chrome, Firefox, or Edge work best with Phantom.
7. Update your wallet: Ensure your Phantom/Solflare extension is up to date.
8. Check wallet permissions: In your wallet settings, ensure Solana Cleaner has connection permissions.

Why this matters:

Solana Cleaner only works with Mainnet-beta. Devnet and Testnet accounts won't appear.

How to fix:

1. Check your wallet: Open your Phantom/Solflare extension and verify the network.
2. Switch to Mainnet: If you're on Devnet or Testnet, switch to Mainnet-beta in your wallet settings.
3. Refresh the page: After switching networks, refresh Solana Cleaner to see your Mainnet accounts.
4. Verify your balance: Devnet SOL has no real value. Make sure you're working with real funds on Mainnet.

Why this happens:

Most wallets auto-disconnect after a period of inactivity for security.

Solutions:

1. Reconnect when prompted: Simply click "Connect Wallet" again when you see the disconnect message.
2. Check wallet settings: Some wallets have auto-lock timers. Adjust these in your wallet extension settings.
3. Update your wallet: Older versions may have connection stability issues.
4. Try a different wallet: If one wallet keeps disconnecting, try another (e.g., switch from Phantom to Solflare).
5. Disable sleep mode: Some browsers put tabs to sleep. Disable this for the Solana Cleaner tab.

Common causes for both burning and reclaiming:

• Insufficient SOL for fees
• Network congestion
• RPC endpoint issues
• Account state changed

Solutions:

1. Check SOL balance: You need at least 0.000005 SOL per transaction. For multiple operations, maintain 0.001 SOL.
2. Try smaller batches: If closing many accounts, try 10-20 at a time.
3. Check network status: Visit status.solana.com for outages.
4. Wait and retry: During congestion, wait 5-10 minutes and try again.
5. Change RPC endpoint: Our system uses multiple endpoints, but you can try a different one in your wallet settings.
6. Verify account status: The account may have changed since scanning. Click "Re-scan Wallet" and try again.

Why this happens:

Solana transactions usually confirm in 5-30 seconds, but can take longer during congestion.

Solutions:

1. Check the transaction: Click the transaction link in the confirmation modal to view it on Solscan.
2. Wait for confirmation: Give it at least 2-3 minutes during normal network conditions.
3. Check Solscan: Go to Solscan.io and paste your transaction signature.
4. If confirmed but not updated: Refresh the Solana Cleaner page. Sometimes the UI needs a refresh.
5. If failed: Check the error message on Solscan for specific details.

Why this happens:

This error typically means the account state has changed since scanning.

Solutions:

1. Refresh the analysis: Click "Re-scan Wallet" to get the latest account status.
2. Try one at a time: Instead of bulk closing, try closing accounts individually.
3. Check for recent changes: If you've made other transactions, the account may no longer be in a closable state.
4. Token-2022 handling: Some Token-2022 accounts need special processing. Our system handles this automatically in most cases.
5. Wait and retry: Sometimes blockchain state needs a moment to sync. Wait 30 seconds and try again.